Last updated: March 09, 2026
Who we are
These Terms and Conditions (“Terms”, “Terms of Service”) govern your use of https://www.blossombows.com (the “Website”) and the purchase of products and services from BlossomBows (“we”, “us”, “our”). BlossomBows is an online gift shop offering curated, personalized, and custom gift items, bows, hampers, and related products.
By accessing or using our Website, placing an order, or engaging with our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Website or place orders.
These Terms form a legally binding contract between you and BlossomBows under the Indian Contract Act, 1872.
1. Use of Website
- You must be at least 18 years old or have parental/guardian consent to use our Website and place orders.
- You agree to use the Website only for lawful purposes and in a way that does not infringe rights of others or restrict/harm our site.
- We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion (e.g., for fraud, policy violation, or unavailability).
2. Products and Services
- All products are subject to availability. We make reasonable efforts to display accurate colors, descriptions, and pricing, but slight variations may occur (especially for handmade/custom items).
- Images are for illustrative purposes; actual products (e.g., gift wrapping, personalization) may vary slightly.
- Customized/personalized items (e.g., name-engraved gifts, custom bows) are made to order and generally non-returnable except for manufacturing defects.
3. Orders and Payment
- Placing an order constitutes an offer to purchase. We accept it (and form a contract) upon sending an order confirmation email/SMS.
- Prices are in INR and include GST where applicable. We reserve the right to correct pricing errors.
- Payment is processed securely via third-party gateways (e.g., Razorpay, PayU). We do not store full card details.
- Orders are non-cancellable once confirmed (except as per our Cancellation Policy below).
- You are responsible for providing accurate billing/shipping details.
4. Shipping and Delivery
- We ship across India (and select international locations—check at checkout).
- Delivery timelines are estimates (usually 3–7 business days within India; longer for remote areas/custom items/festive seasons).
- Shipping charges are calculated at checkout and may vary by location/product weight.
- Risk of loss/damage passes to you upon delivery (or handover to courier).
- We are not liable for delays due to force majeure (e.g., strikes, natural disasters, customs for international orders).
5. Cancellation, Returns, Refunds, and Exchanges
- Cancellation: You may cancel before dispatch by contacting support@blossombows.com. Post-dispatch cancellations are not accepted.
- Returns/Refunds:
- Non-customized items: Return within 7 days of delivery if defective/damaged/wrong item (as per Consumer Protection Act).
- Customized/personalized items: No returns/refunds except for proven manufacturing defects.
- Return shipping costs borne by customer unless item is faulty/wrong.
- Refunds processed to original payment method within 7–10 business days after receiving/approving return.
- No refunds for change of mind, incorrect address provided, or failed delivery attempts.
6. Intellectual Property
- All content (logos, images, text, designs) on the Website is owned by BlossomBows or licensed to us.
- You may not copy, reproduce, or use our content commercially without permission.
- User-submitted content (e.g., custom text for gifts) must not infringe third-party rights; you grant us a license to use it for fulfilling your order.
7. Limitation of Liability
- We provide products “as is” and disclaim warranties except as required by law (e.g., under Consumer Protection Act).
- We are not liable for indirect, incidental, or consequential damages (e.g., lost profits, emotional distress).
- Our total liability shall not exceed the order value.
8. Indemnification
You agree to indemnify and hold us harmless from claims arising from your misuse of the Website, violation of these Terms, or infringement of third-party rights.
9. Governing Law and Dispute Resolution
- These Terms are governed by laws of India.
- Disputes shall be subject to exclusive jurisdiction of courts in [Your City, e.g., Mumbai/Pune], Maharashtra.
- We encourage amicable resolution; contact support first.
10. Changes to Terms
We may update these Terms periodically. Changes will be posted here with a revised “Last updated” date. Continued use constitutes acceptance.
11. Grievance Redressal (as per Consumer Protection (E-Commerce) Rules)
Grievance Officer: [Name/Designation] Email: support@blossombows.com Address: BlossomBows, [Your full business address], Maharashtra, India
We will acknowledge grievances within 48 hours and resolve within 1 month (or as per applicable law).
12. Contact Us
For questions about these Terms: Email: support@blossombows.com Phone: [Your contact number]
Thank you for shopping with BlossomBows! We hope your gifts bring joy.
This mirrors the structure of your Privacy Policy (e.g., “Who we are” intro, numbered sections, grievance officer for compliance). Key e-commerce clauses (orders, returns, liability) are included, with gift-shop specifics (customization limits).
Tips for implementation:
- Add links to this page in your footer, checkout (WooCommerce → Settings → Advanced → Page setup), and order emails.
- If you have specific policies (e.g., exact return window, festive blackout dates), replace placeholders.
- Cross-link to your Privacy Policy and Shipping/Returns pages for better UX.